The Project Management Office: Benefits, Obstacles and Tips for Success—Online

Lessons and Learning Objectives

Online Course Overview

Is your company considering establishing a project management office (PMO)? Are you unclear about the benefits a PMO can provide? Is there a major obstacle—or are there several major obstacles—standing in the way of you PMO's success? Implementing a Project Management Office can be complex on its own, but ensuring your PMO's success takes a good framework, a great strategy, and an intimate knowledge of the common obstacles and pitfalls commonly encountered during the PMO startup process.

During this 14-hour self-directed course, project managers will begin with a review of the PMO's role within organizations, including a discussion of the types and levels of PMOs. The value proposition and benefits of a PMO are also covered in detail, along with the various steps and tools involved with getting started. And the course concludes with a comprehensive review of the obstacles PMOs face—breaking down issues like communication, measuring PMO value, and gaining buy-in from upper management.

Online Course Features

In this course, students will have access to:

  • A 9-section interactive tutorial
  • 25 learning-based exercises and games
  • 100 audio and 10 video narrations
  • Downloadable PMO templates
  • A course blog for sharing ideas with other students
  • End of lesson Quizzes + a Final Exam
  • 14 Contact Hours toward a CAPM® or PMP® certification, or 14 PDUs toward retaining a PMP® or PgMP®

Learning Objectives

At the conclusion of this course, students will be able to:

  1. Understand the role of a PMO within an organization
  2. Communicate the benefits of a PMO
  3. Overcome common obstacles that inhibit PMO success
  4. Execute the steps involved with creating a PMO
  5. Utilize common PMO communication tools
  6. Measure and report the value of a PMO

Course Outline

The course is organized into the following sections:

  • Introduction
    • Welcome
    • Course Outline
    • Course Objectives
  • What Is a PMO?
    • The PMO and Projects
    • Definition: Program
    • Definition: Portfolio
    • The PMO and Programs and Portfolios
    • Key Roles and Responsibilities
    • RACI Chart
    • The Department of Simplicity
    • The PMO's Role
    • An Example of a PMO Framework
    • Organizational Project Management (OPM)
    • Link Between Business Strategy and Tactical Execution
    • The PMO and Organizational Culture
    • Levels of PMOs
    • PMO Hierarchy
  • Project Selection
    • Evaluate New Projects
    • Make the Connection
    • Find the Right Mix
    • Bubble Chart
    • Scoring Model
    • Two-Criteria Comparison
    • Pair Wise Comparison
    • Multiple Criteria Comparison
    • Capacity Planning
    • A Project Selection Process
  • Benefits a PMO Can Provide
    • Advice (Not Decrees)
    • Alignment
    • Central Support
    • Consistency
    • Policies
    • Templates
    • Templates for Your PMO
    • Communications
    • Governance
    • Collaboration
    • Metrics
    • Measurement
    • Management of Funds
    • Training
    • Career Development
    • Mentoring/Coaching
  • Should We Establish a PMO?
    • What Is the Impact on Stakeholders?
    • What Is the Impact on the Executive Team?
    • What Is the Impact on Project Managers?
    • What Is the Impact on Team Members?
    • What Is the Impact on Customers?
    • Capability Assessment and Cost
    • More Reasons to Implement a PMO
  • Obstacles to PMO Success
    • When Project Management Is in Chaos
    • Readiness and Culture
    • Problematic Stakeholders
    • Fifty/Fifty
    • Issues of a Global PMO
    • Preventing the "Pendulum Swing"
    • Reasons a PMO Will NOT Work
    • Common Pitfalls and Worst Practices
  • Creating a PMO
    • Plan It as a Project
    • Define Success Now
    • Determine the Strategy
    • Selecting a Type of PMO
    • Take It Slow
    • Plan-Do-Check-Act
    • Use Existing Elements
    • Perform Stakeholder Analysis
    • Establish Your Principles
    • Find a Sponsor
    • Define the PMO's Mission
    • Create a Charter
    • Create a Scope Statement
    • Market the PMO
    • Demonstrate Transparency
    • No Process Police
    • Community of Practice
    • Position the PMO for Success
    • Promote Inclusion
    • Tailor the PMO
    • A Sad Story
  • Communications Tools
    • Enterprise-Level Software
    • Data Storage, Archival, and Retrieval
    • Collaboration Tools
    • Desktop Tools
    • Messaging
    • WEB 2.0 Services
    • Implementing New Tools
  • Proving the Value of the PMO
    • Hard Value
    • Soft Value
    • Benefits Tracking
    • Measure Knowledge
    • Measure Resource Utilization
    • Measure Compliance
    • Measure ROI
    • Use a Balanced Score Card
    • Sell the Value of the PMO to Management
  • Summary
    • Thank You
    • Course Final Exam
    • Congratulations!

Technical Requirements

E-learning courses are designed to be used on a desktop browser with:

  • Adobe Flash® player 8 or later.
  • Javascript and Cookies enabled.
  • Pop-ups allowed.
  • Broadband connection (recommended 512 kbps or higher).
  • Intel® Pentium® II 450MHz, AMD Athlon™ 600MHz or faster processor (or equivalent).
  • MS Windows XP or later, Mac OS 10+.
  • Video adapter and monitor with Super VGA.
  • 1024 x 768 or higher screen resolution.

FOR MOBILE AND TABLET USERS: Our courses may play on some mobile and tablet devices, however, the course(s) interactions, exercises and media may not work as intended on these mobile devices. RMC recommends that you review the sample lesson for the course you intend to purchase prior to registering, to verify compatibility with your environment.

FOR WORK ENVIRONMENTS: Our streaming media uses Protocol RTMP on ports 1935, 443 and 80. If you are having trouble using our courses through a firewall at work, please let your System Administrator know these ports must be enabled for streaming media.

TECHNOLOGY UPDATE: Please note that RMC is in the process of updating all e-learning courses from an Adobe Flash platform to an HTML5 platform. Courses that have already been converted will have a technical specification that differs from the one above.

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