Building and Managing Virtual Teams eLearning Course
Lessons and Learning Objectives
Online Course Overview
Are you currently struggling to work within a virtual team environment? Has your employer put you in charge of managing a virtual project team—or possibly asked you to assemble one for an upcoming initiative? When it comes to things like motivation, background, and skill level, dealing with project teams that are located in the same building is difficult on its own. But adding different time zones, cultures and communication styles into the mix can make building and managing virtual teams one of the most challenging tasks in project management.
During this 16-hour self-directed course, project managers will begin with a review of the challenges and advantages involved with working virtually, including a discussion of the impact of culture. The process of creating a virtual project team is also covered in detail, along with the various steps and tools involved with getting started. And the course concludes with a comprehensive overview of managing a virtual team—breaking down topics like building trust, achieving team cohesion, technology considerations, and project communication.
Online Course Features
In this course, students will have access to:
- A 10-section interactive tutorial
- 50+ learning-based exercises
- A course blog for sharing ideas with other students
- Creation of a virtual teams 'Action Plan'
- End-of-lesson quizzes
- Unlimited 24/7 access to all course materials
- 16 Contact Hours toward a CAPM® or PMP® certification, or 16 PDUs toward retaining a PMP® or PgMP®
At the conclusion of this course, students will be able to:
- Understand the challenges and advantages of working within a virtual project team.
- Anticipate the potential project impact of national, organizational and functional cultures.
- Lay the groundwork for and build a well-functioning virtual project team.
- Understand the qualities of successful virtual team members and leaders.
- Utilize different technologies to facilitate communication and collaboration.
- Build trust and team cohesion within a virtual project team.
- Identify and utilize approaches for dealing with virtual team-related challenges.
The course is organized into the following sections:
- Course Outline
- Learning Objectives
- Tricks of the Trade® for Virtual Teams
- Introduction: What Is a Virtual Team?
- Exercise: Paper Airplane
- Definition: Virtual Team
- Our Increasingly Connected World
- Building Blocks
- Types of Virtual Teams
- Meet Your Team
- Dealing with Distance
- Virtual versus Traditional Projects
- Determining the Complexity of Your Teams
- Virtual Teams: Advantages and Challenges
- Advantages for the Organization
- Advantages for Team Members
- Do Virtual Teams Save Money?
- Communication, Collaboration, and Coordination
- Finding Common Ground
- Advantages and Challenges of Virtual Teams
- The Impact of Culture
- National Culture
- Organizational Culture
- Functional Culture
- Culture and Behavior
- Intent and Perception
- Communication with Different Cultures
- Mixing Cultures as an Opportunity for Innovation
- Preparing for Working with People from Other Countries
- Deal with Language Differences
- Prejudgments and Assumptions
- Creating and Leading a Virtual Team
- Establish the Importance of Your Virtual Team to the Organization
- Qualities of Successful Virtual Team Members
- Qualities of Effective Self-Managers
- Qualities of Successful Leaders
- The Challenges of Leading a Virtual Team
- Relating to Your Team Members
- Providing Feedback and Coaching
- Motivate Your Team to Work toward a Shared Aspiration
- Assessing Your Leadership Skills
- Processes, Tools, and Other Considerations
- Laying the Groundwork
- Investing Some Time
- Team Face-to-Face
- Benefits of Not Being Co-located
- Team Organizational Chart
- Defining Team Member Roles and Responsibilities
- Working at Home
- Helping Your Team Run Smoothly
- Building Trust and Team Cohesion
- Bringing a Virtual Team Together
- The Stages of Team Development
- Trust in Virtual Teams
- Influences on Team Cohesion
- Committing to One Another
- Assigning Activities That Encourage Interaction
- Building Team Identity
- Conflict Management
- Social Loafing
- Overcoming Separation and Isolation
- Linking to the Organization
- When a Team Doesn't Work
- Communication, Communication, Communication!
- Communication Channels
- Communications Plan
- Communication Model
- Responding to the Challenges of Virtual Communication
- What Method of Communication Should You Use?
- Defining Your Team Communication Etiquette
- Team Meetings: Keeping Organized
- Team Meetings: Assessing Meetings
- Choosing and Using Technology
- Technology and the Virtual Team
- Matching Technology with Need
- Using Web Cams
- The Virtual Water Cooler
- Electronic Brainstorming
- Nominal Group Technique
- Don't Let Technology Be a Distraction
- Manage Your Own Virtual Team
- Choosing Your Team
- How Complex Is Your Team?
- Working on Your Communications Plan
- Working on Team Building
- Dealing with Problems
- Helping Team Members Connect and Freely Exchange Ideas
- Resolving Conflict
- Celebrating Success!
- Course Wrap-Up
- Course Exam
- Exercise: Action Plan
- Cross-platform compatible with Microsoft Internet Explorer 8.0 and higher, or any version of Firefox, Chrome, Safari, or Edge.
- Requires a device (computer or tablet—6 inch screen minimum) connected to the Internet.
- Broadband Internet recommended.
- Pop-ups should be allowed.
- This course will use data if viewed in a mobile environment.
TECHNOLOGY UPDATE: Please note that RMC is in the process of updating all eLearning courses from an Adobe Flash platform to an HTML5 platform. Courses that have not yet been converted will have a technical specification that differs from the one above. Click here for more information.