Compare by Talent Triangle


Margo Kirwin

Instructor and PM Trainer
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Collaborating with Stakeholders for Better Results—Instructor-Led Virtual


Price: $799
PDUs/PDs: 12
Time: 1st Day: 9am to 4pm CST
2nd Day: 9am to 4pm CST
Oct. 16th - 17th, 2017 Register Now

RMC Learning Solutions is now delivering its most popular project management, business analysis and agile training classes in a live and virtual format! Using one of the top online learning facilitation tools in the world, students will experience true, classroom-style learning in front of their own computer. In addition to world-class instruction from experienced instructors, our Instructor-Led Virtual classes will feature live chat, white boards, breakout rooms, file sharing, testing/quizzing, and dozens of other learning-based features.

Class Description

Balancing the science and art of project management requires project managers to collaborate with stakeholders and meet their expectations. This course examines using project management tools such as the project charter and statement of work to identify gaps in stakeholder expectations and requirements and propose modifications. Throughout the course students will practice how to identify and address challenges with resisting stakeholders. Students will practice how to determine the root cause of the resistance, identify opportunities to address and hold the stakeholder accountable to the agreed upon expectations. This highly engaging course offers practical application as well as tools and resources. Anyone working with stakeholders will be able to use this information on the job immediately.

Learning Objectives

At the conclusion of this course, students will be able to:

  • Distinguish the key differences between client and PM expectations and understand how this influences your relationships with stakeholders
  • Use a completed statement of work to identify gaps in scope, propose modifications and transpose this information to a project charter
  • Identify and determine stakeholder expectations, influence, and impact
  • Identify the challenges associated with Stakeholder accountability and create a strategy to hold Stakeholders accountable
  • Practice communicating with stakeholders using facts, feelings and identity based questions
  • Draft an Action Plan focusing on the professional development of project management skills

Course Outline

  • Stakeholder Management
    • Challenges
    • Analysis
    • Management
  • Setting Expectations Through Project Planning
    • Defining Expectations
    • Statement of Work
    • Project Charter
  • Ownership of the Project
    • Scope Statement-Creating the Path for Delivery Acceptance
    • Expectations and Requirements
    • Stakeholder Management
  • Stakeholder Accountability
    • Roles and Responsibilities
    • Overcoming Resistance
  • The Consultative Project Manager
    • Facts, Feelings and Identity Conversations
    • Holding Stakeholders Accountable
  • Acceptance
    • Validate Scope
    • Customer Satisfaction
  • Tying it All Together
Please Notify Me When The Next Class is Posted.
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